General Questions
Frequently Asked Questions
Orders are typically delivered within 7 to 10 business days after processing. Processing time is usually 1 to 3 business days.
We offer flat-rate shipping of $130 for all orders shipped within the United States.
At this time, VoltyBike only ships within the United States.
We accept returns within 30 days of delivery, as long as the item meets our return requirements and is returned in eligible condition.
No. Customers do not pay return shipping. If your return is approved, we will provide return instructions and support.
Once your return is received and approved, refunds are processed within 10 business days. Your bank may take additional time to post the refund.
Yes. Once your order ships, you will receive an email with tracking information if available. Tracking updates may take 24–48 hours to appear.
VoltyBike electric bikes are designed with safety in mind, including reliable braking systems and durable frames. We recommend always wearing a helmet and following local riding laws.
Range depends on the model and riding conditions such as terrain, rider weight, speed, and assist level. Each product page includes estimated range details.