At VoltyBike, we want the payment process to be clear before you place an order. This Payment Policy explains how payment works on voltybike.com.
By placing an order on our website, you agree to the terms outlined below.
1. Accepted Payment Method
VoltyBike currently accepts direct bank transfer only. We do not accept credit or debit cards, PayPal or cash on delivery at this time.
After you place your order, our bank account details are shown on the order confirmation page and sent in your order confirmation email. Please use your order number as the payment reference so we can match your payment.
2. Currency
All prices listed on VoltyBike are displayed and charged in United States Dollars (USD).
3. When Your Order Ships
Your order is reserved and placed on hold until your bank transfer arrives in our account. Orders are processed within 1 to 3 business days after the funds have cleared, and shipping times then follow our Shipping Policy.
Bank transfers can take 1 to 3 business days to arrive, depending on your bank. If we have not received payment for an order, we will contact you before cancelling it.
4. Payment Security
VoltyBike never asks for card numbers, online banking passwords or one-time codes.
Our bank details are only provided on the order confirmation page and in emails sent for your order. If you receive payment instructions from any other source, or bank details that differ from those in your order email, please contact us before sending any money.
5. Taxes
Sales tax may apply depending on your delivery address and applicable state or local regulations.
6. Order Confirmation
When you place an order, you will receive an order confirmation email with your order details and payment instructions. When your payment has been received, we will confirm it and prepare your order for shipping.
If you do not receive a confirmation email, please check your spam/junk folder or contact our support team.
7. Payment Problems
If your bank rejects or returns a transfer, or the amount received does not match your order total, we will contact you to resolve it before your order is shipped.
8. Fraud Prevention
To protect customers and prevent fraud, VoltyBike may review certain orders for verification purposes. We may request additional confirmation such as:
- Proof of identity
- Billing verification
- Address confirmation
If an order cannot be verified, it may be canceled and any payment received will be refunded.
9. Refunds
Refunds are issued according to our Refund and Return Policy. Approved refunds are paid back by bank transfer to the account the payment came from. Processing times may vary depending on your bank.
10. Contact Us
If you have any questions about payment, please contact us:
VoltyBike Customer Support
Phone: +1 (203) 907-6754 (Monday to Friday, 9:00 to 6:00)
Email: info@voltybike.com
Address: 60 Canal St, New Haven, CT 06511