At VoltyBike, we aim to provide a secure and smooth checkout experience for all customers. This Payment Policy explains the accepted payment methods, billing process, and payment-related terms.
By placing an order on our website, you agree to the terms outlined below.
1. Accepted Payment Methods
VoltyBike accepts the following payment methods:
Credit Cards (Visa, Mastercard, American Express, Discover)
Debit Cards (supported by major card networks)
- Bank Transfers
Other payment options available at checkout (if applicable)
Available payment methods may vary depending on your location and checkout settings.
2. Currency
All prices listed on VoltyBike are displayed and charged in United States Dollars (USD) unless otherwise stated.
3. Payment Authorization
When you place an order, your payment method may be authorized for the full purchase amount.
Your payment will be captured once the order is confirmed and processed.
VoltyBike reserves the right to cancel or refuse an order if payment authorization fails or if suspicious activity is detected.
4. Payment Security
VoltyBike takes payment security seriously. All payments are processed through secure third-party payment providers using encrypted checkout technology.
VoltyBike does not store your full credit or debit card information on our servers.
5. Taxes
Sales tax may apply depending on your delivery address and applicable state or local regulations.
Any applicable taxes will be calculated and shown at checkout before you complete your purchase.
6. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email with your order details.
If you do not receive a confirmation email, please check your spam/junk folder or contact our support team.
7. Failed or Declined Payments
If your payment is declined, your order will not be completed.
Common reasons for declined payments may include:
Insufficient funds
Incorrect billing information
Bank security restrictions
Payment provider verification issues
If your payment is declined, we recommend contacting your bank or trying a different payment method.
8. Fraud Prevention
To protect customers and prevent fraud, VoltyBike may review certain orders for verification purposes.
We may request additional confirmation such as:
Proof of identity
Billing verification
Address confirmation
If an order cannot be verified, it may be canceled and refunded.
9. Refunds
Refunds are issued according to our Returns & Refunds Policy.
Approved refunds are processed back to the original payment method used during checkout. Processing times may vary depending on your payment provider.
10. Contact Us
If you have any questions regarding payments or checkout issues, please contact us:
VoltyBike Customer Support
Email: info@voltybike.com
Website: VoltyBike.com