At VoltyBike, we want every customer to feel confident when purchasing from our store. If you are not fully satisfied with your order, we offer a clear return and refund process.
Please review the policy below carefully.
1. Return Window
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must meet the conditions listed in this policy.
2. Return Eligibility
To qualify for a return, the product must be:
Returned within 30 days of delivery
In unused condition (unless the item arrived defective or damaged)
In the original packaging with all included accessories, manuals, and parts
Free from excessive wear, damage, or modifications
We reserve the right to refuse returns that do not meet these requirements.
3. Return Shipping Costs
✅ Customers do not pay return shipping.
VoltyBike will provide return shipping instructions or a return shipping label when the return request is approved.
4. Non-Returnable Items
The following items may not be eligible for return:
Items that have been damaged due to misuse or improper handling
Products that have been modified or altered
Items returned without approval or outside the return window
Accessories or parts that are missing from the return package
If you are unsure whether your item qualifies, please contact us before sending the product back.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
To help us resolve the issue faster, we may request:
Photos of the damage
Packaging photos
Order number and delivery details
Once confirmed, we will provide the appropriate solution, which may include a replacement, exchange, or refund depending on the situation.
6. How to Start a Return
To initiate a return, please contact our support team with:
Your order number
The reason for the return
Photos (if the product is damaged or defective)
Once your request is approved, we will provide return instructions.
7. Refund Processing Time
After we receive and inspect your returned item, we will process your refund.
✅ Refunds are processed within 10 business days after the return is received and approved.
Refunds will be issued back to the original payment method used at checkout.
8. Refund Status & Bank Processing
Once your refund has been processed by VoltyBike, your bank or payment provider may take additional time to post the funds to your account.
This time may vary depending on your payment method and financial institution.
9. Exchanges
If you would like an exchange instead of a refund, please contact us and we will assist based on product availability.
10. Contact Us
If you have any questions about this Returns & Refunds Policy, please contact us:
VoltyBike Customer Support
Email:info@voltybike.com
Website: VoltyBike.com