At VoltyBike, we aim to provide a reliable and transparent shipping experience for every customer. This Shipping & Delivery Policy explains our shipping rates, delivery timelines, and important information regarding order processing.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Coverage
VoltyBike currently ships orders within the United States only.
We do not currently offer international shipping.
2. Flat Rate Shipping Fee
All orders shipped within the United States are charged a flat-rate shipping fee of $130 USD.
The shipping fee will be calculated and shown during checkout before payment is completed.
3. Order Processing Time
Orders are typically processed within 1 to 3 business days after payment is confirmed.
Processing includes:
Order verification
Packaging and handling
Preparation for carrier pickup
Please note that processing time does not include delivery time.
4. Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery timeframe is:
✅ 7 to 10 business days
Delivery time may vary depending on:
Your location within the United States
Shipping carrier operations
Weather conditions
Holidays or peak delivery seasons
VoltyBike is not responsible for delays caused by shipping carriers, but we will always assist customers in tracking their shipment when possible.
5. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a shipping confirmation email.
If tracking is available, the email will include your tracking number and carrier details.
Tracking updates may take 24 to 48 hours to appear after shipment.
6. Address Accuracy
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an incorrect or incomplete address is entered and the shipment is returned or delayed, additional shipping charges may apply for reshipping.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, we will contact you to arrange reshipment.
Reshipping fees may apply depending on the carrier and delivery situation.
8. Lost or Delayed Packages
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.
We will assist you by:
Reviewing the tracking information
Contacting the carrier when needed
Providing updates regarding the shipment status
9. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
VoltyBike Customer Support
Email:info@voltybike.com
Website: VoltyBike.com